The string is a safety device and is used on the outside Window Mates® Magnetic Window Cleaner device. It is used to stop the item falling to the ground if the Window Mates® Magnetic Window Cleaner are accidentally separated. Tie the string around your arm or secure it on a window handle inside the house. The string can be extended by simply removing the existing string and attaching a longer string to one Window Mate half. The safety string must be used on high rise buildings to prevent the Window Mates® Magnetic Window Cleaner from accidentally falling and getting lost or injuring someone passing below.

Slide the Window Mates® Magnetic Window Cleaner into the corner and separate them by pulling the two halves apart at the sponge, then pull the blades into the corner, this will clean the last corner. Use a cloth to wipe up the last bit of soapy residue. This may be viewed at the end of the video which is found in the instruction section of the web site.

Streaking is caused by the Window Mates® Magnetic Window Cleaner being incorrectly stored or the item being incorrectly used. (please click on How should I store the Window Mates® Magnetic Window Cleaner?) Streaking is often caused by Window Mates® Magnetic Window Cleaner being used in the wrong direction. Window Mates® Magnetic Window Cleaner will only clean and dry in one direction – sponge first in the direction of the arrow. Please see more information and video, located on the instructions page in this website.

Window Mates® Magnetic Window Cleaner falling off is often caused by Window Mates® Magnetic Window Cleaner being used in the wrong direction, providing the thickness of the glass does not exceed 1/2 inch or 12mm (Single Pane Yellow) or 1 1/4 inch or 32mm (Double Pane/Glazed Blue). Window Mates® Magnetic Window Cleaner will only clean and dry in one direction – sponge first in the direction of the arrow. Please see more information and a video, located on the instructions page in this website.

No. Window Mates must be used with dish washing liquid only as other cleaning products may damage the blades or cause the Window Mates® Magnetic Window Cleaner to fall off. The soapiness in the water is needed for the Window Mates® Magnetic Window Cleaner to glide across the window.

1. Open the window and hold one half of the Window Mate in place against the outside window. Place the second Mate on the inside window. The magnets will keep them in place as soon as they touch.

2. You can also walk outside and place the Window Mates® Magnetic Window Cleaner on the window sill located on the bottom of the window. Then go inside and match the second Window Mates® Magnetic Window Cleaner – the two will lock together by the force of the magnets.

Please see the instruction page and video. Click here

Please see the instruction page. Click here

Please see the instruction page. Click here

Store the Window Mates® Magnetic Window Cleaner with the blades parallel, that is with the blades not crossed. Be careful not to damage the blades when storing as it can cause uneven cleaning.

You can buy more sponges and blades directly from our website.

If you purchased the wrong cleaner for your window, you can return it for a full refund of your purchase price less shipping within 30 days of your purchase. The cleaner has to be in a re-sellable condition without visible use.You could also exchange it if you bought the wrong one for your windows. When exchanging a single pane cleaner for a double pane cleaner, an additional $7 will be charged as the double pane is more expensive. Shipping of $9.97 will also be charged for any exchanges.

Please send returns and exchanges to:
Elma Vann
9190 W. Olympic Blvd.
Suite 129
Beverly Hills, CA 90212

Within 30 days you can return your entire purchase in a new re-sellable condition to:
Elma Vann
9190 W. Olympic Blvd.
Suite 129
Beverly Hills, CA 90212Upon receipt and inspection, your purchase price less shipping will be refunded.